Terms and Conditions
1. Scope
These Terms and Conditions apply to all enquiries, advisory services, offers, brokerage services, bookings and contracts with DELUXETARGETS, Alte Haslenstrasse 5, 9053 Teufen, Switzerland.
Written individual agreements, travel confirmations and terms of the respective service providers take precedence where expressly agreed.
2. Role of Deluxetargets
Depending on the mandate, Deluxetargets provides travel advisory, travel consulting, brokerage services or its own travel services. The respective offer or confirmation states whether Deluxetargets acts as broker, organiser or advisory provider.
Where Deluxetargets only brokers services, the contract for the travel service is concluded directly between the client and the respective provider.
3. Travel Advisory and Advisory Fee
Deluxetargets provides high-quality advisory services for discerning travel plans. Unless agreed otherwise, an advisory fee of CHF, EUR or USD 300 applies for consultation, research, concept work and coordination up to five hours. Additional work is charged at CHF, EUR or USD 100 per hour.
The advisory fee is owed irrespective of whether a journey is subsequently booked.
4. Offers, Contract and Prices
Offers are non-binding unless expressly marked as binding. Prices, availability, exchange rates, taxes, fees, flight times, hotel categories, cabins, suites and other services may change until a binding booking is confirmed.
5. Payment
Payment terms, deposits, final payments and accepted payment methods are stated in the offer or travel confirmation. Deluxetargets may issue invoices in CHF, EUR or USD.
6. Cancellation and Client Changes
Cancellation and amendment conditions depend on the booked services, service providers and timing. The exact terms are stated in the offer or travel confirmation.
7. Changes by Service Providers
Airlines, hotels, cruise lines, DMCs, organisers and other providers may change services, times, routes, prices or conditions. Deluxetargets informs the client appropriately once aware of such changes.
8. Liability
For brokered third-party services, the respective service provider is responsible for performance, safety, quality, defects and damages relating to its service. Deluxetargets is liable only for its own advisory, brokerage or organisational errors where liability is mandatory by law.
9. Special Risk Journeys
Certain journeys and experiences may involve increased risks, including space travel, expeditions, safaris, heli-skiing, backcountry activities, yachts, private aviation, polar regions and extreme sports or nature experiences.
10. Travel Formalities, Insurance and Health
The client is responsible for valid travel documents, visas, entry permits, vaccinations, medical fitness, insurance and compliance with official requirements. Deluxetargets strongly recommends suitable travel and specialist insurance.
11. Defects and Complaints
Complaints must be reported immediately on site to the respective service provider and additionally to Deluxetargets.
12. Data Protection
Deluxetargets processes personal data in accordance with the applicable Privacy Policy published on the website.
13. Applicable Law and Jurisdiction
Swiss law applies. To the extent legally permissible, the place of jurisdiction is the registered office of Deluxetargets.